Gather Support · answers & help

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Answers & help.

Everything you need to understand Gather and get unstuck - questions answered below, plus real help for your account, wallet, and safety. Looking for step-by-step guides? Those live in How-To.

Frequently asked questions

The questions people actually ask.

About Gather

What is Gather?+

Gather is a social platform where real-money tips in sats replace likes. Instead of chasing an algorithm, you share things people find useful, interesting, or entertaining, and when they value it they tip you directly in Bitcoin. The feed is chronological (no ranking engine deciding your fate), there are no ads, and support flows straight from person to person. It's built by Stri Labs and is currently in open beta.

How is Gather different from other social apps?+

Three big differences: (1) Tips, not likes - appreciation is real money, not a vanity metric. (2) No algorithm - the feed is chronological, so what you post isn't buried by an engagement engine. (3) No ads and no data-selling - Gather makes money when value changes hands between people, not by auctioning your attention. The result is a feed that rewards usefulness instead of outrage.

What are "sats"?+

A sat (satoshi) is the smallest unit of Bitcoin - there are 100 million sats in one bitcoin. Because they're tiny, sats are perfect for small tips. Your wallet shows balances in sats and their approximate USD value, so you always know roughly what a tip is worth in dollars.

Do I need to understand or own Bitcoin to use Gather?+

No. A Bitcoin Lightning wallet is built into Gather and set up for you automatically, and tipping is as simple as tapping a button. You'll see dollar values alongside sats, so you don't need to do mental math or understand the technology to participate. If you want to go deeper later, you can, but you don't have to.

Is Gather free to use?+

Yes - creating an account, posting, browsing, and messaging are free. You only spend money when you choose to tip someone. Tips carry a small Bitcoin network fee (a few sats), and Gather's own fee is kept minimal so the value goes to creators, not the platform.

Account & access

How do I get on Gather?+

Gather is in open beta. Head to the sign-up page, create your account, and a wallet is set up for you automatically. From there you can complete your profile, start posting, and send or receive your first tip.

How old do I have to be?+

You must be at least 18 years old to use Gather, because the platform involves sending and receiving real money. See our Terms of Service for details.

How do I set up my profile?+

From your Profile, add a display name, a short tagline for what you're about, your interests, a banner image, and any links you want to share. A complete profile helps the right people find and follow you. If you have several interests, you can list them together in the interest field. For a step-by-step, see the How-To guides.

Can I edit a post after I publish it?+

Not yet - post editing isn't available today. If you need to fix something, delete the post and publish a new version. Post length can be up to 5,000 characters, and you can include images and video.

How do @mentions and messages work?+

You can @mention up to five people in a post, and they'll get a real-time notification. Gather also has direct messages with a full inbox, so you can talk with other members one-on-one.

Wallet & tipping

How does the Gather wallet work?+

Every account comes with a built-in Bitcoin Lightning wallet, created automatically when you sign up. It shows your balance in sats plus an approximate USD value, and you can deposit and withdraw over the Lightning network. Tips you receive land here; tips you send come from here.

How do I back up my wallet?+

Your wallet has a seed phrase, a list of recovery words. Download it and store it somewhere private and safe (a password manager or offline note). It's the key to your funds, so treat it like cash. Gather staff will never ask you for your seed phrase - anyone who does is trying to scam you.

How do I add funds or withdraw?+

Open your Wallet and use Deposit to add sats over Lightning, or Withdraw to send sats out to another Lightning wallet. You don't need funds to start receiving tips - you can earn first and withdraw later. Step-by-step instructions are in the How-To guides.

How does tipping work, and what do "Good / Great / Fantastic" mean?+

When a post lands with you, tap the tip control and choose a preset amount: Good, Great, or Fantastic. Each is a larger sat amount than the last - pick the one that matches how much the post helped. The tip sends instantly, peer-to-peer, over Lightning, and shows up in the creator's wallet right away.

Can I cancel or reverse a tip?+

No. Bitcoin and Lightning payments are final once sent - there's no undo button and no chargebacks. That's part of what makes tips feel real. Double-check before you confirm, and only tip amounts you mean to send.

Why does my balance change when I didn't spend anything?+

Your sats balance doesn't change on its own, but the USD estimate next to it moves with Bitcoin's price. So the same number of sats can look like a slightly different dollar amount from day to day. The sat figure is the real, stable measure of what you hold.

Do I owe taxes on tips I send or receive?+

Possibly - tax treatment of Bitcoin and tips varies by country and situation, and you're responsible for any taxes that apply to you. Keep your own records of what you send and receive. This isn't tax advice; check with a professional if you're unsure.

Privacy & safety

Who can see what I post?+

Right now, posts on Gather are public by default - assume anyone can see them and that they may be shared or surfaced outside the app. A private/public toggle is on the roadmap but not live yet, so don't post anything you wouldn't want seen publicly. Direct messages are private between you and the recipient.

Does Gather sell my data or show me ads?+

No and no. Gather doesn't run ads and doesn't sell your personal information or build advertising profiles of you. The business model is value moving between people, not attention sold to advertisers. See our Privacy Policy for the full picture.

How do I keep my account and funds safe?+

Use a strong, unique password, back up your wallet seed phrase somewhere private, and never share your password or seed phrase with anyone, including anyone claiming to be Gather support. Be wary of DMs offering to "double your sats," asking you to move funds, or linking to look-alike login pages. When in doubt, don't click - contact us instead (below).

How do I report or block someone?+

If you see content or behavior that breaks our rules - harassment, scams, illegal content - report it so the team can act, and block the user to stop seeing them. See Safety & reporting below for how, and our Terms of Service for what isn't allowed.

Help & Support

Something not working? Start here.

Quick fixes for the most common hiccups, plus where to go when you need a hand. For learning how to do things, the How-To guides walk you through step by step.

Quick fixes

A page won't load

Refresh first. Still stuck? Log out and back in, check your connection, or try another browser. Some sections behave best when you open a profile from a post rather than typing the address directly.

A tip won't send

Check that your wallet balance covers the tip, confirm your connection, and try again. If it still fails, wait a moment and retry - Lightning payments occasionally need a second attempt. Never re-enter your seed phrase to "fix" a tip.

My balance looks wrong

Your sats balance is the real number; the USD figure next to it moves with Bitcoin's price. Refresh the Wallet to pull the latest. If sats are actually missing, see wallet help below.

I can't log in

Double-check your email and password, and try a password reset. If you think your account is compromised, contact us right away using the details below.

An image or video won't upload

Check the file size and format, make sure your connection is stable, and retry. Very large files can time out - try a smaller or compressed version.

It's still broken

Gather is in active beta, so occasional rough edges are expected. If a fix here didn't work, tell us what happened (and a screenshot if you can) using Contact below - it genuinely helps us fix it.

Account & login help

Reset your password from the login screen. If you're locked out or suspect someone else has access, contact us immediately so we can help secure the account. Remember: we'll never ask for your password or seed phrase - not by email, not by DM, not ever.

Wallet & payment help

A tip or deposit not showing up usually settles within a minute or two - refresh the Wallet first. If a withdrawal is stuck, a tip never arrived, or your balance looks genuinely off, contact us with the approximate time and amount so we can trace it. Keep your seed phrase backed up; it's how your funds are recovered.

Safety, trust & reporting

Report posts or people that break the rules - harassment, scams, or illegal content - and block anyone you don't want to interact with. Watch for classic scams: "send sats to get more back," urgent DMs asking you to move funds, or fake login links. When something feels off, don't act on it, report it. What's allowed and what isn't is spelled out in our Terms of Service.

Still need a hand?

Reach a real human.

We're a small team building in the open, and we read everything. The more detail you give us - what you did, what happened, a screenshot - the faster we can help.

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In the app

The Gather team posts and replies right in the feed, tag us or send a message.

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Before you write in

A couple of quick checks solve most issues, and help us help you faster if they don't:

  • 1.Try the Quick fixes above - refresh, re-login, retry.
  • 2.Check the FAQ and How-To guides for your topic.
  • 3.Note what you did, what you expected, and what happened - with a screenshot if you can.
  • 4.For wallet issues, include the rough time and amount (never your seed phrase or password).